At LoveGifting.ae, we prioritize customer satisfaction by ensuring timely delivery and maintaining exceptional product quality. If you have any questions, please don’t hesitate to reach out to us.

Terms and Conditions

Welcome to LoveGifting.ae!

These terms and conditions outline the rules and regulations for the use of LoveGifting.ae, located at LoveGifting.ae.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use LoveGifting.ae if you do not agree to take all of the terms and conditions stated on this page.

Compliance with UAE Laws

• All transactions on LoveGifting.ae are governed by the laws of the United Arab Emirates. By using this website, you agree to comply with UAE laws, including e-commerce and consumer protection regulations.

  
  

Products

• Products shown on LoveGifting.ae are mostly available across the UAE.

• Some flowers may arrive as buds to ensure longer life, and certain flowers or plants (like lilies) can be toxic to pets.

  • For queries, contact us via the form on our website or at +971-555232188.

• Products depend on availability. If needed, we may substitute items with similar value and quality. If substitution isn't possible, we’ll refund your payment within 7 days of the delivery date.

• Orders are usually delivered the next day unless a later date is requested.

• Flowers are guaranteed to remain fresh for 7 days from delivery.

• Food items may contain allergens. Contact us for details before placing your order.

  
  

Prices

• Prices are valid for up to 14 days from your order date and include VAT for UAE deliveries.

• Product and delivery prices may vary between our website, stores, and phone orders.

• Prices can change without notice.

  
  

Orders / Payments

• Follow the instructions on the website to place an order and provide the required details (recipient’s info and payment details).

• Payment is accepted via most credit and debit cards (except Diners and some store cards).

• By clicking “Pay Now,” you agree to our terms and conditions.

• You’ll receive an email confirmation once your order is processed. A contract is valid only after this confirmation.

• Customers must be at least 16 years old to place an order.

  
  

Delivery

• Provide complete recipient details (name, address, and contact number) to avoid delivery issues.

• Deliveries are made by third-party couriers. We will inform you if delays or issues arise and offer alternatives or a refund within 7 days of the scheduled delivery.

• Deliveries to hospitals, hotels, or restricted locations will be left at receptions, where applicable.

• If no one is available to accept delivery, the courier may return the product to us. A second delivery attempt may incur additional charges.

• Check delivery times and charges before placing your order.

• Delivery to certain areas within the UAE may be restricted or require additional charges. We will inform you of any such limitations during the order confirmation process.

• We are not responsible for delays caused by natural disasters, strikes, or events beyond our control.

  
  

Delivery Information

• Some delivery services are subject to availability.

• Some delivery services may be withdrawn without notice during busy periods.

• Some delivery cut-off times may vary without notice during busy periods.

• At certain times of the year, delivery prices may vary.

• If you request delivery to some areas that are not normally delivered to by LoveGifting.ae you will be advised of any additional charges as soon as possible upon receipt of your order.

  
  

VAT and Tax Compliance

• All prices displayed on LoveGifting.ae include VAT as per UAE regulations. If you require a VAT-compliant invoice or have questions about tax, please contact us at Lovegiftingdubai@gmail.com.

  
  

Refunds in Compliance with UAE Consumer Protection Law

• If a product is defective, damaged, or incorrect, you are entitled to a refund or replacement in compliance with UAE Consumer Protection Law. To initiate a claim, please contact us within 7 days of receiving the product. Note that refunds are not applicable for certain items, including: Customized or personalized items.

• Perishable goods, such as flowers and chocolates, unless damaged on arrival. Please review our Refund Policy for full details.

  
  

Cancellation/Amendments including Returns Policy

• To cancel or change an order, email us at Lovegiftingdubai@gmail.com with your order details at least 7 days before the delivery date.

• Orders for perishable goods (like flowers) or customized items cannot be canceled once dispatched or customization has begun.

• Non-perishable items must be returned to LoveGifting.ae with the order number clearly indicated.

• In cases of fraudulent card use, contact your card provider. We’ll refund the amount not covered by the provider.

  
  

Customization and Intellectual Property Rights

• All custom designs, logos, and creative content used on LoveGifting.ae are the intellectual property of Love Gifting. Unauthorized use, reproduction, or distribution is strictly prohibited without prior written consent from us.

  
  

Customer Care – Complaints Policy and Refunds Policy

• If you’re not satisfied with our products or service, contact us within 1 working day of delivery at Lovegiftingdubai@gmail.com or +971-555232188.

  • Customer Care operates from 9 AM to 10 PM, 7 days a week.

• We’ll resolve complaints by replacing the product or offering a compensation voucher.

• Refunds are made to the original payment method. While we process refunds immediately, it may take a few days to reflect in your account. Contact your card provider for delays.

  
  

Governing Jurisdiction Clause

• These Terms and Conditions, and any disputes arising from them, are subject to the exclusive jurisdiction of the courts in the United Arab Emirates.

  
  

Prohibited Products or Items

LoveGifting.ae complies with UAE laws regarding prohibited goods. We do not sell or promote restricted items such as alcohol, pork products, or materials deemed offensive or illegal under UAE regulations.

Social Media and User-Generated Content Policy

By submitting reviews, photos, or feedback on LoveGifting.ae or our social media platforms, you grant us permission to use this content for marketing and promotional purposes. If you wish to withdraw your consent, please contact us at Lovegiftingdubai@gmail.com.

Disclaimer

• We aim to keep LoveGifting.ae functional and error-free but cannot guarantee this. We are not liable for interruptions caused by events beyond our control.

• Our liability is limited to 5 times the product’s value for issues related to your order.

• We are not responsible for indirect losses like missed business opportunities or profits.

• While we take every precaution to ensure the safe delivery of perishable goods, we cannot guarantee that products such as flowers and chocolates will remain in perfect condition during transit, particularly during extreme heat. We recommend scheduling delivery to an indoor location where the goods can be stored appropriately upon receipt.

  
  

Environmental or Sustainability Practices

• We are committed to reducing our environmental impact. Wherever possible, we use eco-friendly packaging and work with suppliers who share our commitment to sustainability.

  
  

Customer Eligibility for Promotions or Discounts

• Promotional codes or discounts offered on LoveGifting.ae are subject to specific terms and conditions. They may not be combined with other offers or applied to certain products. We reserve the right to cancel or modify promotions at any time without prior notice.

  
  

Privacy Policy and Data Protection

• We are committed to protecting your privacy in accordance with the UAE's Personal Data Protection Law (PDPL). Your personal information is collected to process orders and improve your shopping experience. This data will not be sold or shared with third parties without your consent, except where required by law or to facilitate payment and delivery through trusted partners.

  
  

Cookies

• LoveGifting.ae uses cookies to improve your browsing experience. By using our site, you agree to this.

• Cookies are small text files that collect information for analytics or marketing. Some cookies are necessary and cannot be disabled.

  
  

Hyperlinking to our Content:

• Certain organizations (like government agencies or search engines) can link to our website without prior approval, as long as the link isn’t misleading or harmful.

• For other organizations, approval is required. Email us at Lovegiftingdubai@gmail.com with details if you want to link to our site.

  
  

Content Liability:

• We are not responsible for content on third-party sites linking to us.

• If requested, you must remove links to our site immediately.

  
  

Reservation of Rights:

LoveGifting.ae may update these terms and conditions at any time. Continued use of our website means you agree to these changes.